Welcome to the Navigator Self-Help Knowledge Base

Thank you for using our Self-Help Knowledge Base provided free to Navigator Help Desk customers.

Please note that to see all the available downloads and articles you must login. Once logged in you will see all the available articles, downloads, be able leave comments, rate articles, talk to our support team using the new live chat and more. 

We recommend you watch this video to ensure you get the most from your Knowledge Base and adopt the best possible way to use your Knowledge Base.

Please don't forget to login! If you don't know your login details email us support@navigatorsoftware.co.nz

Error Code 20 when opening Pastel Partner

Error code 20 when opening Pastel.
Check the following to resolve the error :
  • Pervasive licenses on all machines
  • Uninstall and Re-installation of Pervasive
  • Antivirus disabled
  • User is an administrator
  • If you are using Vista, Windows 7 you will need to turn the UAC (User Access Control) off for more info on that check the attached documents
  • If you are using Pervasive 9 or 10 you will need to turn Embedded Spaces off
  1. Go to Start > Run > type in PCC
  2. Under common tasks select Configure Microkernal Router
  3. Click on Application Characteristics
  4. Untick Embedded Spaces


Pervasive client, no server tools

On the server do the following;

  1. Open Pervasive Control Center
  2. Expand Engines
  3. Righht-click on databases
    1. Select 'New' > 'Database'
    2. Name database
    3. Browse to Pastel Partner data
    4. Ensure 'Create Engine DNS' is checked
    5. Finish

On Client Machine


Run Pervasive as a service

Running the Pervasive Workgroup Engine can bypass many errors caused by the engine either not starting or not stopping. Ideal for running Pervasive Workgroup on Windows Server 2003, Windows Server 2008+


Stop the Pervasive Workgroup Engine if it is running

  1. Open Windows Task Manager
  2. Select the processes Tab and end w3dbsmgr.exe




Run Pervasive Utility

  1. Open (double click) c:\pvsw\bin\pvsw.exe
  2. Click on Tools
  3. Click on WGE as service
  4. Click on Install Service