In Evolution 7, you are now able to update multiple incidents at once.
This is useful for when there are changes like the due date, agent name, incident type etc. that needs to be changed on a few incidents.
1) To do this, go to Contact Management > Enquiries > Incident History.
2) Select the Incidents you wish to update.
NOTE: You will be doing a bulk update so you will need to be entering the same details for all incidents.
3) Right-click on the highlighted incidents and select "Update Selected Incidents"
4) Fill out the appropriate details for the incident update and select "Post Incident" or "Close Incident".
5) This will update all selected incidents.