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Windows 10 Anniversary may impact Microsoft .NET 3.5 preventing access to Sage 50 Accounts


Following Microsoft’s recent Windows 10 Anniversary update, some Sage customers have reported that they are unable to log in to Sage 50 Accounts after installing the update.

This may cause one of the following errors or issues:

  • The message 'You have entered an invalid password' appears
  • The message 'Unable to register datasource' appears
  • Sage Accounts freezes on the splash window or the splash screen flashes and disappears - this is the window that appears as the software opens.



How to provide remote access via TeamViewer

Ocassionally we are unable to use our primary remote assistance software due to restrictions such as Firewall or Antivirus settings.


As an alternative we can use another remote assistance program called TeamViewer,


Instructions on how to set this up can be found below:

*please note that Firefox has been used as the web browser in this example and other web browser layouts may  vary.


Please follow the link below to Teamviewers download page:




Once you are on the TeamViewer Website select Download TeamViewer:




The above error occurred when a user was processing a Batch with GL accounts

Found that there was an extra line on the Batch for AP which was blank.

-Checked the Vendor table, column exists
-Created a new Batch and selected Gl module as default
-Exported the corrupt batch and imported on the new batch and user was able to process with no errors.


Act! Defect Update (effects versions: 17.2, 18.1 and 18.2)

We're please to announce the availability of Act! 17.2, 18.1 and 18.2 Defect Update Media


Research & Development has prepared and certified three update packages. Note: As always, Updates are cumulative. Each contains the prior defect fixes so only the latest Update patch needs to be installed to become current.


For 17.2 Update 3:

    This update applies to all Tiers and Regions (Intl English, French, German and French Canadian) and fixes these defects:

        D-04695: Opportunities slow to save


For 18.1 Update 5:


Sales and Purchase orders not clearing the screen when placing order



Users may discover that the Purchase and Sales Order is not clearing the screen when placing an order.


For example:  

1. On the Purchase Order screen, a new order is captured and the Place Order button selected


 2. The screen is however not cleared afterward which may be exopected to occur here. The user is now forced to manually select the New button above to capture a new order which may be a nuisance, especially if a lot of orders need to be captured.




Pastel Run Time error 401 when printing

Pastel Run Time error 401 when printing

1. The font file in the company folder has become corrupted.

2. Go to C:\Pastel##\Custom\Language and copy the accfont.eng file and paste it into the company folder.

3. Rename Accfont.dat to Accfont.old.

4. Then rename the Accfont.eng to Accfont.dat.


Invald Colimn Name "idCliClass"

Invalid Column Name "idCliClass"


When upgrading from any version to version 7.10.106 a company with Suppliers Group, you will face the following message:



There, please download the bpARAPXE.bpl file from the link below and replace it on every workstation.



If you are still having trouble please contact support@navigatorsoftware.co.nz for further assistance.





An Error Occured While Processing This Transaction. All Processing Was Rolled Back

An Error Occured While Processing This Transaction.  All Processing Was Rolled Back

This error occurs when processing a Purchase Order.


Reason and Solution  

Check the Order defaults on the Purchase Order Tab the correct transaction types have been selected, however on the Inventory Defaults | Goods Received Vouchers Tab, the transaction types are blank as per screen shot below.  

Select the correct transaction types as per the order defaults, then process, should allow the process to go through with no errors.