Ocassionally we are unable to use our primary remote assistance software due to restrictions such as Firewall or Antivirus settings.
As an alternative we can use another remote assistance program called TeamViewer,
Instructions on how to set this up can be found below:
*please note that Firefox has been used as the web browser in this example and other web browser layouts may vary.
Please follow the link below to Teamviewers download page:
Once you are on the TeamViewer Website select Download TeamViewer: