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Act! was unable to start the ACT7 SQL Server instance and open the local database

Error: "Act! was unable to start the ACT7 SQL Server instance and open the local database. Please restart the ACT7 SQL Server instance."

 

Symptom:
You attempt to open a local database when you receive the error:

"Act! was unable to start the ACT7 SQL Server instance and open the local database. Please restart the ACT7 SQL Server instance."

Environment:
Engine: Microsoft SQL Server 2008 R2, Microsoft SQL Server 2014
 

Cause:
This error occurs when Act! is unable to start the SQL Server (ACT7) instance.

Solution:
This can be resolved by starting the SQL Server (ACT7) instance. Follow these steps to resolve the issue:

Categories: 

Act! Username or Password Recovery

Act! Username or Password Recovery

 

Question:
How do I recover my Act! username or password if I have forgotten it?

Product:
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (access via web)

 

Categories: 

Act! 17 and Windows 10

Known issues and workarounds for using Act! v17 and later with Windows 10

 

Question:
What are the known issues and workarounds for using Act! v17 and later with Windows 10

Answer:

Issue: Unable to configure Act! Premium (access via web) on Windows 10

Refer to the following knowledgebase article for additional information:

Error: “Act! Premium was unable to test your web server due to the following error: Client found response content type of ‘text/html; charset-utf-8’ but expected ‘text/xml’” when testing the Web Server on Windows 10
Answer ID 38227

Categories: 

The " " computer could not be reached because the IP address " " could not be resolved.

Symptom:
You are trying to open a database when you receive the error:

" the "<HOSTCOMPUTER NAME>" computer could not be reached because the IP address"" could not be resolved. Verifying the "<HOSTCOMPUTER NAME>" computer is available on the network, that is has the correct IP address, and that Microsoft SQL Server is properly installed may resolve this issue."

Environment:
Engine: Microsoft SQL Server
 

Categories: 

Error: The database could not be accessed.

Error:

"The database [Database name] could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software..."

 

Product: 
Product Family:  Act!
Product:  Act! Pro, Act! Premium
Version: 2007 and later

 

Cause:

There are multiple causes to this issue, all depending on whether you are trying to access a database through a network share (shared database) or if you are trying to access your database which exists on your local hard drive (local database).

 

Please followw the link below for a full list of reason why this error occurs:

Categories: 

F5 Install Error: Could Not Open Key Error Message

Could Not Open Key Error Message

During installations of Forecast 5 ocassionally the above error message is given.

This is a local permission error on the ccomputer, and requires editing the permissions for the Forecast 5 in the registry to allow the installation to complete.  This is not a common error.

 

Solution:

Run REGEDIT (if you cannot run this, you will need to log in as administrator to complete)

Categories: 

Sage 50 and Windows 10

Windows 10 and Sage Software   

 

Sage 50 Accounts 

 

Future versions

We'll fully test and support future versions of Sage Accounts on all operating systems supported by Microsoft, including Windows 10.  

 

Current versions

Tip: If you aren't sure what your version number is, you can check it in your software in Help > About. 
Sage 50 Accounts v22 Sage 50 Accounts v22 is fully tested and supported on Windows 10.  

 

Sage Accounts 2013 (v19), 2014 (v20) and v21

Categories: 

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